Privacy Policy

FCPS World Insights ("we," "us," or "our"), operated by Genetic Grid, provides the FCPS World Insights — Doctor Treatment Guide mobile application (package name: com.doctor.guide), available on the Google Play Store, as well as the companion web platform at doctorguide.fcpsworld.com.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our application or visit our website. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Personal Information (provided by you)

• Full name — to identify you within our platform
• Email address — for account creation, login, and communication
• Phone number — for WhatsApp-based support (optional)
• Medical specialty / professional role — to personalize treatment guideline content
• Profile photo — if voluntarily uploaded

Usage Data (automatically collected)

• Device type, operating system, and app version
• Crash logs and error reports (for stability improvements)
• Features accessed, guidelines viewed, and search queries within the app
• IP address (for security and fraud prevention)
• Push notification interaction data (open/dismiss events)

• Account management — to create and manage your user account
• Service delivery — to provide access to treatment guidelines, drug database, medical calculators, and AI-powered insights
• Personalization — to tailor content and recommendations to your medical specialty
• Notifications — to send relevant guideline updates, alerts, and service announcements via push notifications
• Communication — to respond to support requests and provide important service updates
• Analytics & improvement — to analyze usage patterns and improve app features and content quality
• Security — to detect and prevent fraud, unauthorized access, and abuse
• Legal compliance — to comply with applicable laws and legal obligations
• Referral program — to track and reward valid referrals when you invite other users

We may share your information only in the following limited circumstances:

• Hosting & infrastructure providers — Trusted service providers who assist us in operating our platform, subject to confidentiality obligations
• Firebase / Google Services — Used for push notifications (FCM) and crash analytics; subject to Google's Privacy Policy
• Legal requirements — When required by law, court order, or governmental regulation
• Safety & protection — To protect the rights, property, or safety of FCPS World Insights, our users, or the public
• Business transfers — In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice

• Encryption in transit — All data between your device and our servers is encrypted via SSL/TLS (HTTPS)
• Secure storage — Personal data is stored on secure servers with restricted access controls
• Password hashing — Passwords are hashed and never stored in plain text
• Access control — Only authorized personnel access user data on a strict need-to-know basis
• Regular monitoring — We monitor our systems for vulnerabilities and unauthorized access

While we implement commercially acceptable security measures, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

• We retain your personal information for as long as your account is active or as needed to provide our services
• If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law
• Anonymized and aggregated usage data (which cannot identify you) may be retained indefinitely for analytics
• You may submit an account deletion request at any time via our Data Deletion page

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete personal data
• Deletion — Request permanent deletion of your account and all associated data. Requests are processed within 30 days. Submit a deletion request →
• Data portability — Request your data in a structured, machine-readable format
• Withdraw consent — Withdraw your consent to data processing at any time by contacting us
• Opt-out of notifications — Disable push notifications at any time from your device settings

Our services are intended exclusively for medical graduates and healthcare professionals. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal data from a child under 13, we will take immediate steps to delete that information. If you believe a child under 13 has provided us with personal data, please contact us immediately.

• Essential cookies — Required for authentication, session management, and security on the web platform
• Analytics — Used to understand how the platform is used so we can improve it
• Our mobile app (com.doctor.guide) does not use third-party advertising or tracking SDKs
• You can control cookie preferences through your browser settings. Disabling essential cookies may affect web platform functionality

• We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons
• Material changes will be communicated by updating the "Last Updated" date at the top of this page
• For significant changes, we may also notify you via in-app notification or email
• Continued use of our services after changes constitutes acceptance of the updated policy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Organization: FCPS World Insights — Doctor Treatment Guide (Genetic Grid)
• WhatsApp: 0312-9684658
• Email: contact@fcpsworld.com
• Location: Karachi, Pakistan
• App: FCPS World Insights on Google Play (com.doctor.guide)